Questions? Answered.

Log in through any web browser — you do not need to download an app. Just open your browser and sign in using the email address registered with your school or organisation.

Double-check you are using the email address your school registered you with. If you are waiting for a verification email, check your junk or spam folder — it sometimes ends up there.

Try refreshing your browser, or clearing your browser's cache. Make sure you are using an up-to-date browser and that your internet connection is stable. These steps resolve most loading issues.

Go to the relevant section of your profile and click the upload button. You can then select files from the device you are currently using. Photos and videos are a great way to show evidence of your achievements.

Yes! Open your phone's browser, log in to Routes, and upload photos or videos straight from your camera roll or phone library — no app download needed.

Email the photos or videos to your school email address. Open that email on the school computer, save the attachments, and then upload them to Routes from there.

Tip: You can also use a cloud service like Google Drive or OneDrive to transfer files between devices quickly.

There are two things to check. First, make sure you clicked the Save button after entering your information. Second, check the section visibility — even if data is saved, the section will not appear if it has been toggled off.

Every section has a toggle switch. If you have not got any work experience yet, for example, simply toggle that section off. It hides it from your profile without deleting anything you have already typed.

The layout is fixed to keep all profiles looking professional and consistent. You cannot reorder sections, but you can choose which ones are visible — so you can still make a great impression with what you have.

Use the tips built into the app — you will find them within each section. They guide you on what to include and can help you explain your skills more clearly, especially if you are not sure where to start.

Use the Add button to create a new entry in any section. If you need to remove something, use the delete button next to that item. Deleted items are permanently removed, so double-check before you confirm.

No — your information is always saved. Toggling a section off simply hides it from view. Toggle it back on at any time and everything will still be there.

Within the Education section of the app, you can send a request directly to your tutor. Once they respond with their feedback, the comment is added to your profile as a formal endorsement — strengthening your digital CV with a professional reference.

Just before you send or generate a shareable link, you can add an extra layer of protection. Set a password that the recipient must enter to view your profile, and optionally choose an expiry date. Once that date passes, the link becomes inactive automatically — so your information is only accessible for as long as you intend.